电信运营商物联网客户运营分析系统的构建及应用

doi:10.11959/j.issn.1000-0801.2019141

Abstract

Abstract:

China Unicom’s challenges and appeals in the operation capabilities of IoT customers were briefly analyzed.Combined with the big data analysis capabilities of China Unicom Research Insitute,a complete standard system was built.The scale of IoT applications was promoted and the goal of IoT customer operations big data was realized.Based on the practical experience of the IoT operating model in the telecom industry,how to implement more refined enterprise customer operations for operators based on big data capabilities was described.To achieve the accuracy and efficiency of customer service services from the perspective of technological innovation,how to use data analysis capabilities to build accurate customer support systems was explored.Finally,the important value of big data applied in customer operation scenarios and the prospect of customer operation were described.

Key words: internet of things, customer operation, big data

CLC Number:

TP319

Xun ZHANG, Chunhui ZHAI, Chengyu ZHANG, Jie JIA, Yue LONG. Construction and application of telecom operator IoT customer operation analysis system[J]. Telecommunications Science, 2019, 35(10): 117-129.

Figures/Tables 17

References 20

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	测试环境
名称	配置	与实际差异	备注
机架式服务器	E5-2620v4 8core×2 128 GB（8×16 GB、4×32 GB）系统盘：240 GB s3 510以上SSD硬盘：4 TB（6×12）网卡：10GE×4GE×2GE×1（IPMI） RAID卡	模拟	实验室环境性能弱于实际环境
数据库系统	MySQL 5.7版本，容器化应用，单例16核CPU，32 GB内存，持久化存储可伸缩	模拟	实验室环境性能弱于实际环境
负载均衡器	Nginx	模拟
光纤交换机	-	无法模拟

	测试环境
软件名称	版本	与实际差异	备注
操作系统	CentOS 7	一致
容器运行系统	Docker 1.11	一致
容器编排系统	Kubernetes 1.8	一致
框架编排系统	Open DC/OS 1.05，内置Marathon	一致
集群编排系统	Open DC/OS 1.05	一致
资源编排系统	Mesos 1.0.0	一致
数据库系统	MySQL 5.7	一致

Construction and application of telecom operator IoT customer operation analysis system

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