Telecommunications Science ›› 2019, Vol. 35 ›› Issue (10): 117-129.doi: 10.11959/j.issn.1000-0801.2019141

• Operation technology wide Angle • Previous Articles     Next Articles

Construction and application of telecom operator IoT customer operation analysis system

Xun ZHANG, Chunhui ZHAI, Chengyu ZHANG, Jie JIA, Yue LONG   

  1. Research Institute of China United Network Communication Co.,Ltd.,Beijing 100176,China
  • Revised:2019-04-28 Online:2019-10-20 Published:2019-11-03


China Unicom’s challenges and appeals in the operation capabilities of IoT customers were briefly analyzed.Combined with the big data analysis capabilities of China Unicom Research Insitute,a complete standard system was built.The scale of IoT applications was promoted and the goal of IoT customer operations big data was realized.Based on the practical experience of the IoT operating model in the telecom industry,how to implement more refined enterprise customer operations for operators based on big data capabilities was described.To achieve the accuracy and efficiency of customer service services from the perspective of technological innovation,how to use data analysis capabilities to build accurate customer support systems was explored.Finally,the important value of big data applied in customer operation scenarios and the prospect of customer operation were described.

Key words: internet of things, customer operation, big data

CLC Number: 

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