集中监控模式下的信息通信网络故障管理探索与实践

doi:10.11959/j.issn.1000-0801.2015008

摘要/Abstract

摘要：

随着信息通信网络设备功能和业务服务的发展，信息通信网络集约化管理正在逐步成为互联网时代新型的管理模式。以“管理幅度”理念为背景探讨了扁平化集中监控与层次化故障管理的管理幅度规划影响因素。结合工程实践论述了集中监控模式下故障管理的网络设备告警获取、告警标准化管理、告警派单规则制定与分析、告警故障工单预处理、渠道优化与应急预案、管理流程穿越与质量管控6个环节的功能机制、策略方法和注意事项。以大数据技术、虚拟化技术为例，分析了新兴技术在集中故障管理中的工程实践价值和管理支撑意义。

关键词: 信息通信网络, 管理幅度, 集中监控管理, 集中故障管理, 告警管理, 工单管理

Abstract:

With the development of the information communication network equipment functions and business services, intensive management of the information communication network is gradually turning into a new management model. The influencing factors of management span planning were discussed based on flatting centralized monitoring and hierarchical fault management. The functional mechanism, announcements, strategies and methods were discussed from the six fault management aspects（equipment alarm obtaining, alarm standardized management, alarm rules and analysis, fault work order pretreatment, channel optimization and contingency plan， process through and quality control）. The engineering practical value and management supporting values of emerging technology were analyzed in centralized fault management,such as big data technology,virtualization technology,etc.

Key words: information communication network, management span, centralized monitoring management, centralized, fault management, alarm management, worksheet management

王洋. 集中监控模式下的信息通信网络故障管理探索与实践[J]. 电信科学, 2015, 31(1): 164-170.

Yang Wang. Discuss on the Exploration and Practice of Information Communication Network Fault in the Centralized Monitoring Mode[J]. Telecommunications Science, 2015, 31(1): 164-170.

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梳理方式	优势	劣势
正向梳理	明确知晓派单告警明细	循环优化白名单告警派单规则时工作量较大
反向梳理	对新发生的告警具有一定的敏感性和可靠性	若新发生告警未及时纳入黑名单则会产生大量无效故障工单

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[2]	王洋. 集中监控模式下的信息通信网络故障管理探索与实践[J]. 电信科学, 2015, 31(1): 2015008-.
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