基于矩阵分解和注意力多任务学习的客服投诉工单分类
宋勇, 严志伟, 秦玉坤, 赵东明, 叶晓舟, 柴园园, 欧阳晔
Customer service complaint work order classification based on matrix factorization and attention multi-task learning
Yong SONG, Zhiwei YAN, Yukun QIN, Dongming ZHAO, Xiaozhou YE, Yuanyuan CHAI, Ye OUYANG
电信科学
.
2022, (2): 103
-110
.
DOI: 10.11959/j.issn.1000-0801.2022031
