电信运营商AI客服平台技术研究与应用分析
马晓亮, 刘英, 杜德泉, 张国新
Research and application analysis of artificial intelligence-based customer service platform technologies for telecom operators
Xiaoliang MA, Ying LIU, Dequan DU, Guoxin ZHANG
电信科学
.
2023, (9): 141
-152
.
DOI: 10.11959/j.issn.1000-0801.2023167
