电信科学 ›› 2024, Vol. 40 ›› Issue (3): 147-161.doi: 10.11959/j.issn.1000-0801.2024072

• 工程与应用 • 上一篇    

电信业务支撑系统的L-PS-M分级演进目标体系框架

乔稳, 王鹏, 王首峰, 杨爱东, 欧阳晔   

  1. 亚信科技（中国）有限公司，北京 100193
  • 修回日期:2024-01-24 出版日期:2024-03-01 发布日期:2024-03-01
  • 作者简介:乔稳（1977- ），男，亚信科技（中国）有限公司产品研发中心产品与技术规划中心IT技术资深专家，主要研究方向为企业级IT系统架构、5G通信智能计费、BSS、云原生技术电信应用
    王鹏（1976- ），男，亚信科技（中国）有限公司产品研发中心中台产品研发中心总经理，主要研究方向为企业级IT系统架构、中台体系框架、研发创新与管理
    王首峰（1983- ），男，博士，亚信科技（中国）有限公司标准化与技术创新部总监，主要从事云网、数据与人工智能、IT技术等领域的技术研究和标准化工作
    杨爱东（1984- ），男，博士，亚信科技（中国）有限公司通信人工智能实验室首席数据科学家，主要研究方向为5G无线通信、大数据挖掘、机器学习及其应用
    欧阳晔（1981- ），男，博士，亚信科技（中国）有限公司首席技术官、高级副总裁， IEEE Fellow，Verizon Fellow，主要研究方向为移动通信、数据科学与人工智能跨学科领域的研发创新与商业化

L-PS-M hierarchical evolution target system framework for telecommunications service support system

Wen QIAO, Peng WANG, Shoufeng WANG, Aidong YANG, Ye OUYANG   

  1. Asianfo Technologies (China) Co., Ltd., Beijing 100193, China
  • Revised:2024-01-24 Online:2024-03-01 Published:2024-03-01

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摘要：

随着通信技术的不断发展和企业数字化的加速到来，电信业务支撑系统也在不断演进和变革。为了实现优质、高效、可持续演进的目标，电信运营商需要建立一个有效且适应市场需求的业务支撑系统分级演进目标体系。在对当前电信业务支撑系统的基本特点和运营服务的需求进行分析的基础上，提出了一种适用于电信运营服务支撑的分级模型L-PS-M（level-process-system-measurement）分级演进目标体系框架。该框架首先构建了从端到端业务流程、系统支撑能力、分级目标这3个维度因素形成的三维立方体映射结构；其次，给出了运营服务支撑体系细分实施路径；第三，电信运营商通过该实施路径，可以根据实际需求有针对性地进行系统支撑能力的规划和优化，提高运营效率和系统生产的效能，进一步明确业务支撑系统的演进方向。

关键词: 业务流程优化, 系统能力规划, 分级目标体系, 演进实施路径, 分级分层演进

Abstract:

With the continuous development of communication technology and the accelerated arrival of enterprise digitization, the telecom business support system is also evolving and changing.In order to realize the goal of highquality, high-efficiency and sustainable evolution, telecom operators need to establish an effective and adaptive to the market demand of business support system hierarchical evolution target system.Based on the analysis of the basic characteristics of the current telecom business support system and the demand of operation services, a framework of L-PS-M (level-process-system-measurement) hierarchical evolution target system for telecom operation service support was proposed.The framework firstly constructed a three-dimensional cube mapping structure formed by the three dimensional factors of end-to-end business process, system support capability, and hierarchical goal.Secondly, a subdivided implementation path of the operation service support system was given.Thirdly, telecom carriers could carry out the planning and optimization of the system support capability according to the actual demand in a targeted way through the implementation path, so as to improve the efficiency of the operation and system production, and further clarified the evolution of the business support system, which was applicable to telecom operations.It further clarified the evolution direction of the business support system.

Key words: business process optimization, system capability planning, hierarchical target system, evolutionary implementation path, hierarchical layered evolution

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