Customer service complaint work order classification based on matrix factorization and attention multi-task learning
Yong SONG, Zhiwei YAN, Yukun QIN, Dongming ZHAO, Xiaozhou YE, Yuanyuan CHAI, Ye OUYANG
Telecommunications Science . 2022, (2): 103 -110 .  DOI: 10.11959/j.issn.1000-0801.2022031

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