Telecommunications Science ›› 2012, Vol. 28 ›› Issue (9): 142-147.doi: 10.11959/j.issn.1000-0801.2012.09.0024

• Operational innovation BBS • Previous Articles     Next Articles

IT Service Management Implementation Strategy of Resource Pool Environment

Chunhua Chen1,Jun Li2,Huan Liang1,Wensheng Yao1   

  1. 1 Guangdong Research Institute of China Telecom Co., Ltd., Guangzhou 510630, China
    2 China Telecom Coporation, Beijing 100033, China
  • Online:2012-09-15 Published:2017-06-14

Abstract:

This paper summarizes the IT service management implementation present situation, analyzes the construction and operation of the cloud computing environment resource pool for the IT service management system bringing challenges, and puts forward the implementation strategy for the adjustment and optimization of IT service management from the aspects of the management requirements, pvocess design, system monitoring and resource deployment scheduling.

Key words: ITIL, ITSM, resource pool

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