Abstract:

In order to help telecommunications companies to gain more customers in the fierce competition，telecom agents integrated management system based on B/S model was brought about by adopting three-tier model and some techniques such as OSGI，Ext JS.The system had some advantages such as high safety，maintainability，and interface with third-party high cohesion low coupling，which means it could accomplish the management at different levels of the agents and seamless integration of the third-party system as well as solve some customer problems such as the requests in asynchronous，dynamic interaction and long cycle and high cost of systems development.

Key words: OSGI, Ext JS, agent management, low coupling