Telecommunications Science ›› 2013, Vol. 29 ›› Issue (6): 57-63.doi: 10.3969/j.issn.1000-0801.2013.06.009

• Topic: cloud computing and voice services • Previous Articles     Next Articles

Study and Design for Cloud Call Center Architecture

Zhehong Tang,Qing Li,Shaomin Wang   

  1. Shanghai Research Institute of China Telecom Co., Ltd., Shanghai 200122, China
  • Online:2013-06-20 Published:2017-07-18

Abstract:

A cloud call center architecture was presented and the call center platform cloud technology and business model were studied. The cloud call center application prospect and business trends were also described. A reference of call center platform cloud and technology development was provided for the operator.

Key words: cloud computing, call center, virtualization, intelligent contact center

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