一种分布式并行处理的云CTI系统架构研究与设计

doi:10.11959/j.issn.1000-0801.2015177

Abstract

Abstract:

CTI is responsible for the agent registration management，scheduling management in call center.Therefore，the CTI system’s stability and performance of the integrated call center platform，the scale of the robustness of the agents will have a direct impact.Based on the research of distributed computing，a high reliability，parallel processing of call center cloud CTI system architecture was provided，as well as the dynamic of the system in the call center agent resources and scheduling need matching method，in order to improve the running stability of the large-scale，the ultra large scale call center platform flat core network element CTI system and the convenient of platform smooth expansion.

Key words: CTI, call center, parallel processing, high reliability

Qing Li,Wenhong Zhou. Research and Design of Distributed Parallel Processing Cloud CTI System Architecture[J]. Telecommunications Science, 2015, 31(7): 119-124.

Figures/Tables 9

References 10

1	ITU-T Y.2216.NGN Capability Requirements to Support the Multimedia Communication Center Service， 2010
2	黄铠 . 云计算与分布式系统. 北京：机械工业出版社， 2013 Huang K . Cloud Computing and Distributed Systems. Beijing： Mechanical Industry Press， 2013
3	赵溪 . 呼叫中心运营与管理. 北京：清华大学出版社， 2010 Zhao X . Call Center Operation and Management. Beijing： Tsinghua University Press， 2010
4	雷万云 . 云计算——技术、平台及应用案例. 北京：清华大学出版社， 2011 Lei W Y . Cloud Computing Technology，Platform and Application Case. Beijing： Tsinghua University Press， 2011
5	黎连业，王安，李龙 . 云计算基础与实用技术. 北京：清华大学出版社， 2013 Li L Y ， Wang A ， Li L . Cloud Computing and Practical Technology. Beijing： Tsinghua University Press， 2013
6	顾炯炯 . 云计算架构技术与实践. 北京：清华大学出版社， 2014 Gu J J . Cloud Computing Architecture Technology and Practice. Beijing： Tsinghua University Press， 2014
7	张德丰 . 云计算实战. 北京：清华大学出版社， 2012 Zhang D F . Cloud Computing Practice. Beijing： Tsinghua University Press， 2012
8	史爱武 . 赢在云时代：企业云计算战略、方法和路线图. 北京：清华大学出版社， 2013 Shi A W . Win in the Cloud Era：Enterprise Cloud Computing Strategy，Method and Route Map. Beijing： Tsinghua University Press， 2013
9	俞东进 . 杭州市云计算产业发展报告（2012年）. 杭州：浙江大学出版社， 2013 Yu D J . Hangzhou City Cloud Computing Industry Development Report（2012）. Hangzhou： Zhejiang University Press， 2013
10	王鹏 . 问道云计算. 北京：人民邮电出版社， 2011 Wang P . Asked Cloud Computing. Beijing： Posts and Telecom Press， 2011

Metrics

Recommended 0

No Suggested Reading articles found!

[1]	Honghui JIN, Zhihua JIAN, Man YANG, Chao WU. Synthetic speech detection method using texture feature based on circumferential local ternary pattern [J]. Telecommunications Science, 2023, 39(6): 85-95.
[2]	Shengli ZHOU, Keyi JIANG, Bo XU, Rui XU, Xikang ZHANG, Quanzhe ZHAO, Yangdong XU. Research on the effectiveness evaluation of cyber security curriculum construction for combating telecom network fraud [J]. Telecommunications Science, 2023, 39(6): 122-128.
[3]	Fubin WANG, Shiyuan SUN, Menghui WANG, Fang YANG, Xiaofei WANG, Jian SONG. Key technologies of visible light communications with multiple LEDs [J]. Telecommunications Science, 2023, 39(5): 3-10.
[4]	Haoyu ZHANG, Li YAO, Chaoxu CHEN, Jianyang SHI, Chao SHEN, Nan CHI. Application of BO-BiGRU based post equalizer in high-speed underwater visible light communication system [J]. Telecommunications Science, 2023, 39(5): 11-19.
[5]	Jianguo LIU, Hao QU, Hongming HUANG, Zhidan ZHU. Research on IPv6+ intelligent backbone network technology [J]. Telecommunications Science, 2023, 39(5): 155-166.
[6]	Xinxin TANG, Xuewen ZENG, Zhiyuan LING, Lei SONG. Overview of programmable data plane technology [J]. Telecommunications Science, 2023, 39(4): 1-16.
[7]	Kun DENG, Qingfeng JIANG, Xingyan LIU. Community detection algorithm of hybrid node analysis and edge analysis in complex networks [J]. Telecommunications Science, 2023, 39(4): 87-100.
[8]	Lijuan YE, Yiting WANG, Licheng ZHU. Cellular automata model based power network attack prediction technology [J]. Telecommunications Science, 2023, 39(4): 173-179.
[9]	Kehong A, Xiaodong HU. GAN data reconstruction based prediction method of telecom subscriber loss [J]. Telecommunications Science, 2023, 39(3): 135-142.
[10]	Dongsheng WU, Fengna LI, Ningxin XIA, Dacheng LI. Research and prospect of intelligent connected vehicle test scheme [J]. Telecommunications Science, 2023, 39(3): 61-69.
[11]	Jingjie SHEN, Guangqiu LI, Yancui LUO, Huizhi LIU. Physical layer security of full-duplex relay-assisted D2D networks under outdated CSI [J]. Telecommunications Science, 2023, 39(3): 89-99.
[12]	Yaohua SUN, Mugen PENG. Low earth orbit satellite communication supporting direct connection with mobile phones: key technologies, recent progress and future directions [J]. Telecommunications Science, 2023, 39(2): 25-36.
[13]	Jia CHEN, Jianwu ZHANG, Zheliang ZHANG. Spoof speech detection based on context information and attention feature [J]. Telecommunications Science, 2023, 39(2): 92-102.
[14]	Jianfeng DAI, Xingyu CHEN, Ligang DONG, Xian JIANG. A triple joint extraction method combining hybrid embedding and relational label embedding [J]. Telecommunications Science, 2023, 39(2): 132-144.
[15]	Yudi SUN. A prediction model of massive 5G network users’ revisit behavior based on telecom big data [J]. Telecommunications Science, 2023, 39(2): 157-162.

Research and Design of Distributed Parallel Processing Cloud CTI System Architecture

RichHTML

PDF下载

Knowledge

Abstract

Cite this article

share this article

Figures/Tables 9

References 10

Related Articles 15

Metrics

Recommended 0