OSS/BSS一体化及其与ITSM的融合

doi:10.3969/j.issn.1000-0801.2014.06.002

Abstract

Abstract:

As fusion and openness become the trend of ICT industry,an OSS/BSS/ITSM system in a service provider or network operator needs effective integration with external systems and resources as well as among the internal isolated components,to provide better support to the operation.The characteristics of the operation of service providers and network operators were summarized,then,the requirements of the OSS/BSS components integration were analyzed,the integration tasks and the noticeable implementation issues were described,the typical misunderstandings in the ITSM and OSS/BSS fusion were pointed out,and the proper fusion approach and available system architectures were given.

Key words: OSS/BSS, IT service management, fusion

Yashi Wang,Lijuan Min,Yan Zhou. Fusion of OSS/BSS and ITSM Systems in ICT Industry[J]. Telecommunications Science, 2014, 30(6): 17-23.

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References 17

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运营要素	集约	关联联合	非关联联合	控股
商务战略	单一	多种	多种	多种
客户	统一	共享	一定程度共享	各自掌握
联合规则	资源调配	订立规则	订立规则	财务协作与分析
人力资本	共同	一定程度共享	一定程度共享	独立
IT系统	共同	共同	互联	不同
运营流程	集中	集中	一定程度集中	分散

对比项	以往软件系统	新型信息系统
边界	有明显的边界	无明显边界，不断扩展变化
需求	相对具体和明确	建设时无具体明确的需求
组成部分受控	组成部分受全局控制	组成部分不受全局控制
组成部分管理	全局管理	自治管理
信息属主	单一属主	多属主
系统目标	组成成分和总体一致	组成成分和总体不一定一致
系统行为	确定性行为	呈现行为
发展	有相对稳定期	中间稳定形式，不断演化
关联结构	分散或集中	分布或互连

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Fusion of OSS/BSS and ITSM Systems in ICT Industry

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