Telecommunications Science ›› 2007, Vol. 23 ›› Issue (8): 43-46.doi: 10.3969/j.issn.1000-0801.2007.08.016

• Telecom Operation Support • Previous Articles     Next Articles

Management of Customer Chracteristics in CRM System for Telecom

Hanhua Lu1,Lingyun Zhang2   

  1. 1 Lab. of NUPT-FFCS, Information Network Institute, Nanjing Univ. of Post and Telecom, Nanjing 210003, China
    2 Dept. of Enterprise IT, Ningxia Telecom Corp., Yinchuan 750001,China
  • Online:2007-08-15 Published:2017-07-03

RichHTML

3

PDF下载

312

Cited

2

Abstract:

The concept of customer characteristic management, which is used in OSS/BSS, is proposed in this paper. We discussed the difference between customer characteristics and customer attributes first, then, we described the application and management of customer characteristic.

Key words: CRM, OSS/BSS, customer characteristic, telecom operating

No Suggested Reading articles found!
Copyright of Website: China InfoCom Media Group
Address: F2, Beiyang Chenguang Building, Shunbatiao No.1 Courtyard, Fengtai District, Beijing, China       Postal Code: 100079
Tel: （010）53879277、53879278、53879279        Email: dxkx@ptpress.com.cn