Abstract:

According to technical characteristics of IPCC,this paper proposes the idea of fast upgrade intensive operation ability for call center network of telecommunications carrier,and provides specific implementation elements and related processes,the thinking through successful application in nine provinces of northern China Telecom has fully proved its feasibility and effectiveness.And for the first time,this paper applied IPCC technology which contains centralized,intensive operations capabilities for inter-provincial call center resource scheduling,to large-scale implementation of China Telecom online network engineering,and saves over a billion yuan construction cost.This model provides a useful lesson for other telecommunications carrier to upgrade their call center network in the future.

Key words: best tone, IPCC, call center, intensive