Abstract:

Networking and intelligentization are the future development directions of interactive service systems.Internet popularization and rich social channels have realistic needs for intelligent interactive services.High-quality and low-cost intelligent interactive solutions have become the main issues that need to be addressed in various industries.Relying on artificial intelligence technology,intelligent means such as intent recognition,semantic understanding,dialogue and judgment were introduced,the integration of scene design and knowledge fragmentation processing technology has brought new means and opportunities for the realization of interactive service intelligence.The problems faced by the existing interactive system were analyzed.On this basis,the key functional elements and system architecture of the intelligent interactive system were designed.

Key words: artificial intelligence, intelligent interaction, knowledge fragmentation processing