Abstract:

Flow,human and knowledge are the most important points in the operation and maintenance process and evaluating the value adding performance of human and knowledge based on the flow is the core of operation management. The paper proposed the operation performance concept based on this viewpoint,researched the evaluation method of operation performance, the evaluation measurements weight generating method and the performance adjusting method,constructed the network operation performance evaluation system based on these researches. This system will assist China Mobile construct the knowledge operation system,promote the core challenge capability of enterprise,build fist level communication network,realize customer oriented high efficiency operation and end-to-end standard management.

Key words: network operation, flow, performance, evaluation